GENERAL TERMS AND CONDITIONS OF RENTAL

1. Object of the contract and definitions

1.1. This contract (hereinafter the "CONTRACT") has as its object the rental, for a fixed period and for consideration, of a roof tent and its respective equipment, for installation on the crossbars of the CLIENT's vehicle roof.

1.2. For the purposes of these TERMS:

a) GOCAMPERS.PT (or "GOCAMPERS"): the entity identified in the preamble, acting as lessor;

b) CLIENT: the natural or legal person who places a rental order, acting as lessee, and who is answerable for full performance of the CONTRACT, even where the TENT is used by third parties;

c) TENT: the roof tent that is the object of the rental, including its frame, protective cover, mattress, access ladder, mounting system and all other components forming part of it;

d) EQUIPMENT: all additional material delivered to the CLIENT under the CONTRACT, namely crossbars rented from GOCAMPERS.PT, camping table and chairs, portable stove and its gas cartridges, kitchen and storage module, as well as any accessories, tools or packaging delivered with the TENT;

e) BASE: the premises of GOCAMPERS.PT, in Santa Maria da Feira, where, save written agreement to the contrary, delivery (check-in) and return (check-out) of the TENT and EQUIPMENT take place;

f) RENTAL PERIOD: the interval between the check-in date and time and the check-out date and time stated in the booking confirmation, counted in 24-hour intervals (nights);

g) DEPOSIT: the amount corresponding to the value of one night's rental, paid by the CLIENT upon booking in order to confirm the reservation and credited against the total price, under clause 3;

h) SECURITY DEPOSIT: the amount of EUR 350 (three hundred and fifty euros) handed over by the CLIENT on the day of check-in, by way of security for performance of its obligations, and returned on the day of check-out if the TENT and the EQUIPMENT are returned in conformity, under clause 3.

1.3. The CONTRACT does not confer on the CLIENT any right of ownership over the TENT or the EQUIPMENT, which remain, for all purposes, the exclusive property of GOCAMPERS.PT.

1.4. The rental does not include assembly at any location other than the BASE, transport of the TENT by GOCAMPERS.PT, or the booking or payment of campsites, fees or permits for parking or overnight stays.

2. Booking process and formation of the contract

2.1. The placing of a rental order by the CLIENT, through the booking form available at www.gocampers.pt, by email, by telephone or through any other channel made available by GOCAMPERS.PT, constitutes a contractual proposal for the purposes of articles 224(1), 228 and 230 of the Portuguese Civil Code.

2.2. Submission of the request does not, in itself, bind GOCAMPERS.PT nor reserve the requested dates. Any automatic acknowledgement of the request constitutes a mere confirmation of receipt and does not amount to acceptance.

2.3. The CONTRACT is deemed concluded, and the dates effectively reserved, upon the cumulative occurrence of the following:

a) validation by GOCAMPERS.PT of availability for the requested dates;

b) validation by GOCAMPERS.PT of the compatibility of the vehicle indicated by the CLIENT, under clause 8;

c) good receipt of the DEPOSIT provided for in clause 3; and

d) sending by GOCAMPERS.PT of a booking confirmation email to the address indicated by the CLIENT.

2.4. The confirmation email identifies the dates, the number of tents, the extras contracted, the total rental price, the DEPOSIT paid, the balance of the price payable at check-in and the amount of the SECURITY DEPOSIT, and forms part of the CONTRACT together with these TERMS.

2.5. The CLIENT undertakes to provide true, complete and up-to-date information, in particular as to personal identification, contact details and vehicle characteristics. The provision of false or incomplete information that renders performance of the CONTRACT impossible is attributable to the CLIENT, with the consequences set out in clause 8.

2.6. The rental is available only to persons aged 18 or over, holding valid identification, which is presented at check-in.

3. Price, deposit and security deposit

3.1. Price. The rental price is set per night, according to the rates in force at the date the CONTRACT is entered into, published at www.gocampers.pt. Where applicable, the rental of crossbars at EUR 4 (four euros) per night and the extras selected by the CLIENT are added to the base price. All prices are in euros and include taxes at the legal rate in force.

3.2. The price is that stated in the booking confirmation. Subsequent changes to the rates do not affect bookings already confirmed.

3.3. Payment of the price in two parts. The total rental price is paid in two moments:

a) the DEPOSIT, paid upon booking, in the amount corresponding to one night's rental, save as otherwise stated in the booking confirmation. Payment of the DEPOSIT is a condition of confirmation of the booking and of the effective blocking of the dates, which are not reserved before it is duly received;

b) the BALANCE OF THE PRICE, corresponding to the total rental price less the DEPOSIT, paid at check-in, before collection of the TENT.

3.4. Nature and crediting of the DEPOSIT. The DEPOSIT has the nature of earnest money and part payment, for the purposes of articles 440 to 442 of the Portuguese Civil Code. Where the CONTRACT is performed, the DEPOSIT is credited in full against the total rental price and is not separately refunded. Where the CLIENT withdraws from the CONTRACT, clause 4 applies.

3.5. SECURITY DEPOSIT. On the day of check-in, and as a condition of delivery of the TENT and the EQUIPMENT, the CLIENT hands over to GOCAMPERS.PT, by way of security, the amount of EUR 350 (three hundred and fifty euros), by any of the accepted means of payment. The SECURITY DEPOSIT is additional to the rental price, does not constitute payment of it, does not bear interest and does not constitute a cap on the CLIENT's liability.

3.6. Scope of the SECURITY DEPOSIT. The SECURITY DEPOSIT secures, up to its amount, compensation for:

a) damage to the TENT or the EQUIPMENT, beyond normal wear and tear resulting from diligent use;

b) loss, theft, robbery or failure to return any component of the TENT or the EQUIPMENT;

c) extraordinary cleaning costs, under clause 6;

d) amounts due for late return, under clause 6;

e) any other amounts owed by the CLIENT under the CONTRACT.

3.7. Return of the SECURITY DEPOSIT. Where the TENT and the EQUIPMENT are returned in conformity — that is, complete, clean, dry and without damage beyond normal wear and tear — the SECURITY DEPOSIT is returned to the CLIENT in full on the day of check-out itself, immediately after the inspection provided for in clause 7.4. Where the SECURITY DEPOSIT was provided by a means that does not allow immediate return, in particular bank transfer, the return is processed on that same day, with the actual crediting of the CLIENT's account depending on the timeframes of the relevant payment institution.

3.8. Retention. Where any of the situations set out in clause 3.6 occurs, GOCAMPERS.PT deducts the corresponding amount from the SECURITY DEPOSIT and returns the remainder, if any, under clause 3.7. Whenever the exact amount cannot be determined on the day of check-out, in particular where it depends on a repair or replacement quotation, GOCAMPERS.PT informs the CLIENT of this at the time and completes the assessment within a maximum of 15 (fifteen) days, after which it returns the remainder.

3.9. Every retention is notified to the CLIENT in writing, itemising the amounts, stating the grounds and attaching the relevant supporting documents.

3.10. Where the damage or loss exceeds the amount of the SECURITY DEPOSIT, the CLIENT is required to pay the difference, under clause 9.

3.11. Means of payment. The means of payment indicated on the booking platform are accepted, namely MB Way, Revolut and bank transfer. No payment is deemed made until the respective amount has been duly received.

3.12. GOCAMPERS.PT issues an invoice for amounts received as price, in accordance with applicable law.

3.13. Late payment of any amount due entitles GOCAMPERS.PT to default interest at the applicable legal rate, counted from the due date.

4. Cancellation policy

4.1. General rule: the DEPOSIT is non-refundable. Once the booking is confirmed, the DEPOSIT paid by the CLIENT is not refunded under any circumstances, whatever the reason for the cancellation, the moment at which it occurs or the notice given, including, without limitation:

a) cancellation at the CLIENT's will or convenience;

b) change of travel plans, unavailability of a campsite or accommodation, or change of itinerary;

c) adverse weather conditions, whether forecast or actual;

d) illness, accident, bereavement, or professional or family reasons;

e) breakdown, immobilisation, sale or replacement of the CLIENT's vehicle;

f) failure to appear at check-in (no-show) or appearance outside the agreed time;

g) impossibility of installing the TENT for reasons attributable to the CLIENT, in particular where the vehicle presented does not match the vehicle declared in the booking or does not meet the conditions set out in clause 8;

h) interruption of the rental at the CLIENT's initiative after check-in, in which case there is likewise no refund, in whole or in part, of the price already paid for the nights not used.

4.2. Grounds. Confirmation of the booking entails blocking the chosen dates: the TENT ceases to be available to any other client for that period and GOCAMPERS.PT declines any requests it receives in the meantime for the same dates. As GOCAMPERS.PT operates a limited number of units, cancellation does not, as a rule, allow the released dates to be re-let, particularly where notice is short or demand is high. The loss therefore arises at the very moment of cancellation, and it is that loss which the DEPOSIT is intended to compensate.

4.2.1. Accordingly, and under the earnest money regime laid down in articles 440 to 442 of the Portuguese Civil Code, where the CLIENT withdraws from the CONTRACT the DEPOSIT is forfeited to GOCAMPERS.PT. The forfeiture is definitive and does not depend on whether or not GOCAMPERS.PT succeeds in renting the TENT to a third party for the same dates.

4.2.2. The parties acknowledge that the amount of the DEPOSIT, corresponding to a single night's rental, constitutes proportionate and reasonable compensation for the foreseeable loss, having regard to the average duration of bookings and to the full blocking of the dates.

4.3. Use of the amount towards a future booking. Without prejudice to clause 4.1, and purely as a commercial concession, GOCAMPERS.PT allows the amount of the forfeited DEPOSIT to be applied to a future booking, on the following cumulative conditions:

a) the cancellation is notified in writing to info@gocampers.pt, with at least 15 (fifteen) days' notice before the check-in date;

b) the amount is used for a single future booking, with check-in within 12 (twelve) months of the date of cancellation;

c) the new booking is subject to the availability existing when it is requested, and confers no priority;

d) the amount is non-transferable, may not be split, is not convertible into cash and is not refundable under any circumstances, including where the new booking is cancelled, in which case it is definitively lost;

e) if the total value of the new booking is higher, the CLIENT pays the difference; if it is lower, no surplus is returned.

4.4. The SECURITY DEPOSIT is provided only at check-in. Where there is no check-in, no SECURITY DEPOSIT has been provided and, consequently, there is no amount on that account to be returned to the CLIENT or applied to a future booking. Clauses 4.1 to 4.3 concern the DEPOSIT only.

4.5. Cancellation by GOCAMPERS.PT. If GOCAMPERS.PT cancels the booking for reasons attributable to it, in particular supervening unavailability, damage to the TENT or impossibility of delivery, the CLIENT may choose between:

a) a full refund of all amounts paid, including the DEPOSIT, within 14 (fourteen) days; or

b) rescheduling the booking to alternative dates, at no additional cost.

4.6. Clause 4.5 applies equally to events of force majeure that definitively prevent GOCAMPERS.PT from delivering the TENT, meaning unforeseeable events beyond the control of the parties, without either party being entitled to any additional compensation.

4.7. Right of withdrawal. A CLIENT contracting as a consumer acknowledges that, under article 17(1)(l) of Decree-Law no. 24/2014 of 14 February, the right of withdrawal does not apply to distance contracts for the provision of services related to leisure activities to be performed on a specific date or period, as is the case with the rental governed by these TERMS.

5. Changes to the booking

5.1. Requests to change dates are to be made in writing to info@gocampers.pt and are always subject to express confirmation by GOCAMPERS.PT, depending on availability.

5.2. Change requests notified with at least 15 (fifteen) days' notice before the check-in date incur no administrative charge, and the DEPOSIT remains credited to the amended booking.

5.3. Requests notified with less than 15 (fifteen) days' notice may be refused. Such refusal gives the CLIENT no right to a refund, and clause 4 applies in full.

5.4. Price difference. Where a higher value applies to the new dates, the CLIENT pays the difference upon confirmation of the change. Where the value applicable to the new dates is lower than the amount already paid, the surplus is returned to the CLIENT, provided the change request was notified with the minimum of 15 (fifteen) days' notice required under clause 5.2.

5.4.1. Where the request is notified with less than 15 (fifteen) days' notice and is nonetheless accepted by GOCAMPERS.PT, no surplus is returned and the price already paid is maintained.

5.4.2. The surplus is returned within 14 (fourteen) days of confirmation of the change, by the same means of payment used by the CLIENT, save written agreement to the contrary.

5.4.3. The return of the surplus does not, under any circumstances, cover the DEPOSIT, which remains credited to the amended booking and is not returned in cash.

5.5. Changes of dates are permitted once per booking, save written agreement to the contrary. A change neither renews nor extends any period provided for in these TERMS.

5.6. The addition of extras or nights is subject to availability and is charged at the rates in force. A reduction in the number of nights or extras already confirmed is governed by clause 5.4, the surplus being returned only where the change is notified with at least 15 (fifteen) days' notice.

5.7. Any replacement of the vehicle indicated in the booking must be notified in writing, with at least 5 (five) days' notice, and triggers a fresh compatibility check under clause 8.

6. Responsibilities and obligations of the CLIENT

6.1. Diligent use. The CLIENT undertakes to use the TENT and the EQUIPMENT with care and diligence, in accordance with their purpose, with the operating instructions given at check-in and with the manufacturer's technical specifications.

6.2. Assembly and fastening. The CLIENT undertakes to check, before every journey and whenever the TENT is assembled or dismantled, that all supporting elements are correctly tightened and secured, and to observe the speed limits and driving rules applicable to the carriage of roof loads.

6.3. Custody and supervision. The CLIENT assumes custody of the TENT and the EQUIPMENT throughout the RENTAL PERIOD, is answerable for their loss, theft, robbery or destruction, and undertakes to take reasonable security measures, in particular not leaving the TENT pitched and unattended for extended periods.

6.4. No transfer. The CLIENT may not assign, sublet, lend, pledge or otherwise transfer possession of the TENT or the EQUIPMENT to third parties, nor alter, repair, modify or paint any component.

6.5. Cleaning. The TENT and the EQUIPMENT are returned clean and dry, in the same condition and state of cleanliness in which they were delivered, save for normal wear and tear. Extraordinary cleaning costs are borne by the CLIENT and deducted from the SECURITY DEPOSIT, in particular where there is mud, an abnormal amount of sand, waste, food residue, stains, persistent odours, animal hair or tobacco smoke.

6.6. Moisture. Where the TENT cannot be returned dry because of rain, the CLIENT informs GOCAMPERS.PT at check-out. The TENT may not, under any circumstances, be stored and kept closed while damp for more than 48 hours, and the CLIENT is answerable for damage caused by mould, mildew or rotting of the fabrics resulting from breach of this duty.

6.7. Check-in and check-out times. The CLIENT attends the BASE on the days and at the times agreed for check-in and check-out. Late return entitles GOCAMPERS.PT to charge the value of one additional night, at the rates in force, for each 24-hour period or part thereof, without prejudice to compensation for greater loss, in particular loss arising from the impossibility of honouring subsequent bookings.

6.8. Notification of incidents. The CLIENT immediately notifies GOCAMPERS.PT, using the contact details in the preamble, of any malfunction, damage, accident, theft or robbery, and, in cases of theft, robbery or accident, files the appropriate report with the authorities and provides a copy to GOCAMPERS.PT.

6.9. Failure to return. Failure to return the TENT or the EQUIPMENT within 48 hours of the check-out date, without justification accepted by GOCAMPERS.PT, entitles GOCAMPERS.PT to terminate the CONTRACT, to retain the SECURITY DEPOSIT and to claim the replacement value of the goods, without prejudice to recourse to the appropriate legal remedies.

6.10. The CLIENT is answerable for the acts and omissions of all persons to whom it allows access to or use of the TENT and the EQUIPMENT as if they were its own.

7. Responsibilities and obligations of GOCAMPERS.PT

7.1. GOCAMPERS.PT undertakes to deliver the TENT and the EQUIPMENT in good condition, clean, functional and fit for their intended purpose, on the dates and at the place agreed.

7.2. At check-in, GOCAMPERS.PT installs the TENT on the crossbars of the CLIENT's vehicle, checks that it is properly secured, and demonstrates to the CLIENT how to open, close and use the TENT and the EQUIPMENT.

7.3. At check-in, GOCAMPERS.PT draws up a record of the condition of the TENT and the EQUIPMENT, which may include photographs, and makes it available to the CLIENT. That record serves as the reference for the inspection to be carried out at check-out.

7.4. The check-out inspection is carried out in the presence of the CLIENT wherever possible, and the return of the SECURITY DEPOSIT depends on it, under clause 3.7.

7.5. GOCAMPERS.PT provides remote technical assistance, using the contact details in the preamble, during the RENTAL PERIOD, within business hours, to answer questions on use and to resolve malfunctions.

7.6. Where, during the RENTAL PERIOD, a malfunction not attributable to the CLIENT makes use of the TENT impossible, GOCAMPERS.PT shall use reasonable efforts, having regard to distance and availability, to repair or replace the item or to refund proportionally the nights not enjoyed, upon return of the TENT.

7.7. GOCAMPERS.PT does not undertake to travel to any point in the territory for on-site assistance, save express written agreement to that effect.

8. Vehicle compatibility and technical limitations

8.1. Installation of the TENT requires, cumulatively:

a) a vehicle fitted with factory-fitted or type-approved roof rails;

b) crossbars installed, whether the CLIENT's own or rented from GOCAMPERS.PT, with spacing and width suitable for the TENT;

c) dynamic and static roof load capacity of the vehicle compatible with the weight of the TENT and its occupants.

8.2. GOCAMPERS.PT has no solution for vehicles without roof rails, and in such cases the rental is not possible.

8.3. The crossbars rented by GOCAMPERS.PT, at EUR 4 per night, are compatible exclusively with Raised Rail roof rails (raised profile, with a visible gap between the rail and the roof). Vehicles with Flush Rail roof rails (integrated, with no gap between the rail and the roof) can only be accepted where the CLIENT already has its own compatible crossbars installed.

8.4. The compatibility check carried out by GOCAMPERS.PT before confirming the booking is based exclusively on the information provided by the CLIENT as to the make, model, year and rail type of the vehicle. It is a documentary and not an in-person check, and does not replace the CLIENT's consultation of its own vehicle manual.

8.5. CLIENT's duty to inform itself. It is the CLIENT's sole responsibility to confirm, with the owner's manual, the manufacturer or a brand representative, the roof load capacity of its vehicle, both static and in motion, as well as any applicable restrictions, in particular for vehicles with panoramic, opening, fabric, aluminium or composite roofs.

8.6. Structural limitations of the vehicle. GOCAMPERS.PT is not responsible for technical or structural limitations of the CLIENT's vehicle, even where the roof rails and crossbars are compatible, in particular:

a) roof load capacity insufficient for the weight of the TENT plus that of its occupants, a frequent situation in older vehicles and in small passenger cars;

b) weakness, corrosion, deformation, wear or defective fastening of the rails, of the mounting points or of the roof itself;

c) repairs, modifications or non-original accessories fitted to the vehicle;

d) incompatibility detected only at the moment of in-person installation, despite the prior documentary check.

8.7. Where, at check-in, the vehicle does not meet the necessary safety conditions, GOCAMPERS.PT reserves the right to refuse installation. A refusal based on a circumstance attributable to the CLIENT, in particular incorrect information given in the booking or presentation of a vehicle other than the one declared, is treated as a cancellation by the CLIENT, with the consequences set out in clause 4.

8.8. GOCAMPERS.PT is not answerable for damage caused to the CLIENT's vehicle — in particular to the paintwork, roof, rails, seals, glass or structure — resulting from the installation, transport or use of the TENT, save where such damage results from a fact directly attributable to GOCAMPERS.PT in the act of installation.

8.9. The CLIENT remains responsible for compliance with the road traffic rules applicable to the carriage of roof loads, in particular as to maximum height, load distribution, signalling and speed, as well as for any resulting penalties.

9. Damage, loss and insurance

9.1. The CLIENT is answerable for all damage, loss and disappearance affecting the TENT and the EQUIPMENT during the RENTAL PERIOD, from delivery at check-in until actual return at the BASE, irrespective of fault of its own or of a third party.

9.2. Normal wear and tear. Signs of use resulting from diligent use in accordance with the instructions are not charged to the CLIENT, in particular colour fading from sun exposure, creasing of fabrics or dirt removable by ordinary cleaning.

9.3. Damage attributable to the CLIENT. The following, in particular, constitutes damage attributable to the CLIENT: tears, cuts, burns and punctures in the fabrics; breakage or bending of the frame, poles or ladder; damage to zips, seams, buckles or mounting systems; stains and odours that cannot be removed; mould and rotting resulting from damp storage; damage caused by animals; damage resulting from driving with the TENT open or incorrectly closed; damage resulting from incorrect assembly or dismantling.

9.4. Assessment and value. Damage is assessed at check-out. The CLIENT compensates GOCAMPERS.PT for the actual cost of repair or, where repair is technically or economically unviable, for the cost of replacing the item with one of equivalent characteristics. GOCAMPERS.PT provides the CLIENT, in writing, with an itemised statement and the grounds for the amounts assessed, together with the relevant supporting documents.

9.5. Relationship with the SECURITY DEPOSIT. The amounts due under this clause are deducted from the SECURITY DEPOSIT, under clause 3.8. Where they exceed its amount, the CLIENT pays the difference within 10 (ten) days of presentation of the assessment.

9.6. No insurance. The rental does not include any insurance for damage, loss, theft or civil liability in favour of the CLIENT. The TENT and the EQUIPMENT are not covered by any policy transferring to an insurer the CLIENT's liability provided for in these TERMS.

9.7. It is for the CLIENT to check with its own insurer whether it has cover of its own and the scope of that cover, in particular civil liability, travel assistance or transported goods cover, and to take out additional insurance if it sees fit. The existence of such cover neither excludes nor limits the CLIENT's liability towards GOCAMPERS.PT.

9.8. Personal belongings of the CLIENT or of third parties kept in the TENT or the EQUIPMENT travel at the CLIENT's sole risk, and GOCAMPERS.PT assumes no responsibility for their loss, theft, robbery or deterioration.

10. Prohibited uses

10.1. The CLIENT is expressly prohibited from:

a) using the TENT or the EQUIPMENT for any purpose other than that provided for in the CONTRACT, or otherwise than in accordance with the technical specifications and the manufacturer's instructions;

b) exceeding the maximum occupancy or maximum permissible load of the TENT, as indicated at check-in;

c) driving the vehicle with the TENT open, partially open or incorrectly closed and secured;

d) installing the TENT on a vehicle other than the one declared in the booking, or on crossbars not checked by GOCAMPERS.PT;

e) using naked flames, candles, oil lamps, heaters, barbecues or the portable stove inside the TENT or in contact with its fabrics;

f) smoking inside the TENT;

g) using abrasive cleaning products, solvents, bleach or high-pressure washers on the TENT or the EQUIPMENT;

h) carrying or housing animals inside the TENT, save with the prior written authorisation of GOCAMPERS.PT;

i) using the TENT in manifestly adverse weather conditions, in particular strong winds, storms, snow or thunderstorms, the TENT being closed down whenever safety so requires;

j) using the TENT or the EQUIPMENT for commercial, subletting, advertising, filming or competition purposes, without the prior written authorisation of GOCAMPERS.PT;

k) using the TENT in off-road driving or on terrain that subjects the assembly to abnormal stress;

l) leaving mainland Portugal without prior notice and the written authorisation of GOCAMPERS.PT;

m) using the TENT or the EQUIPMENT in breach of legal or regulatory rules, in particular those applicable to camping, overnight stays and vehicle parking, it being for the CLIENT to inform itself as to where overnight stays are permitted.

10.2. Breach of this clause entitles GOCAMPERS.PT to terminate the CONTRACT with immediate effect and to demand the immediate return of the TENT and the EQUIPMENT, with no right to any refund, without prejudice to the CLIENT's liability for all damage caused.

11. Limitation of liability of GOCAMPERS.PT

11.1. The liability of GOCAMPERS.PT is confined to performance of the obligations assumed in clause 7 and to loss resulting directly and necessarily from their breach.

11.2. Save in cases of wilful misconduct or gross negligence, GOCAMPERS.PT is not liable for:

a) indirect loss, loss of profit, loss of opportunity or loss arising from frustrated travel plans;

b) accommodation, transport, catering, campsite or third-party booking expenses, or any other related costs borne by the CLIENT;

c) loss resulting from improper or negligent use, or use contrary to the instructions, to these TERMS or to the technical specifications;

d) loss arising from technical or structural limitations of the CLIENT's vehicle, under clause 8;

e) loss resulting from weather conditions, fortuitous events or force majeure;

f) loss caused by third parties;

g) the consequences of the CLIENT's breach of legal or regulatory rules applicable to camping, overnight stays, parking or road traffic.

11.3. Save in cases of wilful misconduct or gross negligence, the overall liability of GOCAMPERS.PT towards the CLIENT, on any ground connected with the CONTRACT, is capped at the total amount actually paid by the CLIENT under the booking in question.

11.4. The limitations set out in this clause do not apply to, and may not be construed as excluding or limiting, the liability of GOCAMPERS.PT for harm to life, physical integrity or health, nor any liability which, under applicable mandatory law, in particular consumer protection legislation, cannot be excluded or limited.

11.5. The CLIENT acknowledges that camping and sleeping in a roof tent involve inherent risks, in particular of falling when accessing the TENT, and that use is at its own responsibility, it being for the CLIENT to ensure the supervision of minors and of persons with reduced mobility.

12. Protection of personal data

12.1. Controller. The controller of the personal data collected under the CONTRACT is the entity identified in the preamble, contactable at info@gocampers.pt.

12.2. Data processed. The data processed are those provided by the CLIENT in the booking form or through another contact channel, in particular first name, surname, email address, telephone number, vehicle details (make, model, year and rail type), requested dates, extras selected, billing and payment details, comments and communications exchanged, as well as the identification document presented at check-in, the details of which are merely checked and not retained save where required by law.

12.3. Purposes and lawful bases. The data are processed for:

a) managing the booking and entering into and performing the CONTRACT, including vehicle compatibility checks, operational communications, check-in and check-out — on the basis of performance of the contract or of pre-contractual steps, under article 6(1)(b) GDPR;

b) invoicing and compliance with legal, tax and accounting obligations — under article 6(1)(c) GDPR;

c) assessing and recovering damage and exercising or defending rights in legal proceedings — on the basis of the legitimate interests of GOCAMPERS.PT, under article 6(1)(f) GDPR;

d) sending commercial communications and requests to review the experience — on the basis of the data subject's consent or, in the case of a client, of the existing commercial relationship, and always with the possibility of objecting.

12.4. Retention. The data are retained for as long as necessary for the stated purposes: data relating to the booking and performance of the CONTRACT, for its duration and for the applicable limitation period; invoicing data, for the legal retention period for tax documents; data processed on the basis of consent, until it is withdrawn.

12.5. Processors and recipients. For the operation of the website, the booking system, message sending and payment processing, GOCAMPERS.PT uses service providers acting as processors, bound by contract under article 28 GDPR, in particular providers of web hosting and infrastructure, database management, email sending and payment processing. Public authorities may also be recipients of the data where required by law, as may the legal and accounting advisers of GOCAMPERS.PT.

12.6. International transfers. Whenever a provider involves the transfer of data outside the European Economic Area, GOCAMPERS.PT ensures that the transfer takes place under an adequacy decision or standard contractual clauses approved by the European Commission.

12.7. Data subject rights. The CLIENT may at any time exercise the rights of access, rectification, erasure, restriction of processing, portability and objection, and withdraw any consent given, without affecting the lawfulness of prior processing, by request addressed to info@gocampers.pt, together with evidence enabling confirmation of identity.

12.8. Complaints. The CLIENT has the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD), the competent supervisory authority in Portugal, at www.cnpd.pt.

12.9. Cookies. The processing of data associated with browsing www.gocampers.pt is governed by the Privacy and Cookie Policy published on the website, which supplements this clause.

13. Governing law, dispute resolution and final provisions

13.1. Governing law. The CONTRACT and these TERMS are governed by Portuguese law.

13.2. Complaints. The CLIENT may complain directly to GOCAMPERS.PT at info@gocampers.pt, and GOCAMPERS.PT undertakes to reply within 15 (fifteen) days. The Complaints Book is also available, in physical form at the BASE and electronically at www.livroreclamacoes.pt.

13.3. Alternative dispute resolution. In the event of a consumer dispute, the CLIENT may turn to the alternative consumer dispute resolution bodies, under Law no. 144/2015 of 8 September. The up-to-date list of bodies and their territorial jurisdiction is available at www.consumidor.gov.pt. The National Centre for Information and Arbitration of Consumer Disputes (CNIACC) has residual jurisdiction.

13.4. Jurisdiction. The courts of the district of Aveiro have jurisdiction to resolve any disputes arising from the CONTRACT, to the express exclusion of any other, without prejudice to mandatory rules of jurisdiction, in particular those applicable to consumer disputes, in which case the court of the consumer's domicile has jurisdiction.

13.5. Amendments to the TERMS. GOCAMPERS.PT may amend these TERMS at any time. Amendments take effect from their publication at www.gocampers.pt and do not apply to bookings already confirmed, which are governed by the version in force at the date of their confirmation.

13.6. Notices. Communications between the parties are made in writing, to the email address given in the preamble and to the address given by the CLIENT in the booking, and are presumed received on the business day following dispatch. The CLIENT undertakes to keep its contact details up to date.

13.7. Severability. A declaration that any clause of these TERMS is void, invalid or ineffective does not affect the validity of the remaining clauses, which remain in force, the affected clause being replaced by another which, being valid, best corresponds to the purpose intended by the parties.

13.8. No waiver. Any forbearance or failure by GOCAMPERS.PT to exercise any right or power provided for in these TERMS does not constitute a waiver of that right, nor does it set a precedent, and it may be exercised at any time.

13.9. Entire agreement. These TERMS, together with the booking confirmation and the condition record drawn up at check-in, constitute the entire agreement between the parties as to the object of the CONTRACT, and prevail over any prior understandings, proposals or communications.

13.10. Language. The Portuguese version of these TERMS prevails over any translation provided for the CLIENT's convenience.